What is the Guarantee?
HCI guarantees you will secure a paying client within 12 months of your course start date—or you may be eligible for a refund.

What Counts as a Paying Client?
A paying client is an individual or organization that:

• Enters a professional coaching relationship with you, and
• Pays for coaching at an agreed-upon rate.

How to Qualify

You must:

• Enroll in Functional Nutrition Professional, Health Coach, Life Coach, or Dual Health & Life Coach programs.
• Successfully complete your program and the Paying Client Accelerator course.
• Pay tuition in full.
• Actively participate in the Heart Warriors community.

What Is Heart Warriors?

Heart Warriors is a free online coaching community for HCI students and alumni. It provides connection, support, accountability, and skill development as you grow your coaching practice.

Resources include:

• A video library with workshops (e.g., social media strategies, session prep).
• Mindset and skill-building tools.
• A private community space for questions, discussion, and sharing wins.
• Weekly Coaching Zone sessions with experienced coaches.
• Monthly “open jam” action sessions to implement learning and drive progress.

How long do I have to get a paying client to qualify?

You have 12 months from your course start date to secure a paying client. Students may begin coaching at any pace, but support through Heart Warriors is designed to help you start earning early in the program. Refund requests must be submitted in writing to support@healthcoachinstitute.com no later than 12 months from the course start date.

Terms and Conditions

To remain eligible, you must meet all requirements:

      HCI may assign paying clients at its discretion.

• Guarantee applies only to U.S. residents.
• Complete all course exercises, assignments, and quizzes.
• Basic Health & Life Coaching students must complete Pillar 4.
• Participate in three months of Heart Warriors, including:
  • Demonstrating meaningful engagement logging in at least 3× per week by participating in discussion boards, joining live sessions, or accessing resources 
  • Completing all real-time challenges as offered
  • Completing the Paying Client Guarantee course
• Tuition must be paid in full before refund approval. Eligibility voids if a payment is 31+ days overdue.
• Refund applies only to the program and associated fees shown on your receipt (minus discounts).
• Refund cannot exceed the amount paid for the certification course.
• Prospecting must include genuine outreach and conversations involving pricing aligned with market rates.
• You must provide verifiable evidence of course completion, attendance, prospecting efforts, and client engagement.
• HCI may review all submissions for compliance.
• Students must act in good faith to obtain clients and follow program guidance.
• HCI may withhold certification and require additional verification if fraudulent activity is suspected.
• HCI may update program elements, materials, terms, or conditions at any time.

 HCI Job Guarantee

Job Guarantee Refund Policy

Health Coach Institute (HCI) offers a money-back job guarantee to graduates who complete the HCI Advanced Health Coach Certification and meet all requirements below. HCI does not provide job placement services.

Eligibility Requirements

You must:

• Pass the HCI Advanced Health Coach Certification.
• Be a legal U.S. resident eligible to work in the U.S.
• Have purchased the HCI Advanced Health Coach Certification Program (formerly Pathway) on or after June 25, 2024.
• Complete all program requirements and earn your certification.
• Take and pass the NBHWC/NBME Health & Wellness Coach Certifying Examination within one year of earning your HCI certification.
• Meet minimum coaching employment requirements, apply to at least three health & wellness organizations, and complete three interviews with three different employers within six months of earning board certification. 

How to Request a Refund

Submit your request to support@healthcoachinstitute.com.
If approved, refunds are issued to the original payment method within 30 days.

Additional Terms

• The guarantee applies only to the HCI Advanced Health Coach Certification and refunds the amount paid (minus discounts) as shown on the student’s receipt.
• By submitting the Request Form, you consent to HCI contacting listed employers to verify applications and interview outcomes.

Preamble

Health Coach Institute’s (HCI) Heart Warriors is a subscription service for coaches who want to continue to learn, grow, and change the world together. It is where coaches find community, support and continuing education in all areas of coaching.

Members will have access to new content released regularly on a variety of coaching and business topics taught by industry experts. This will include live elements where members can engage with experts for support, guidance and community. In addition, members will have access to all previously recorded content via the members-only platform.

Heart Warriors is a growing and evolving community and committed to providing members with high quality content to support their growth as coaches.

The purpose of this document is to detail the Terms and Conditions of HCI’s Heart Warriors subscription program.

TERMS AND CONDITIONS

These Terms and Conditions together with the Heart Warriors subscription payment page, the Heart Warriors website terms and privacy policy, and any other documentation made available in connection with the Heart Warriors program (collectively, “Agreement”) represent the entire agreement between Health Coach Institute, LLC, (“Company”) and the individual accepting this Agreement (“Member”). Company and Student are each referred to herein as a “Party” and collectively, the “Parties.”

1. Services.

Upon the execution of this Agreement and timely payment of the monthly fees stipulated in the subscription payment page, Company agrees to provide to Member access to the “Heart Warriors” program (“Program”). In conjunction with the Program, Company shall provide Member access to the Program website (the “Website”) along with all materials and resources associated with the Program from time to time.

2. Payment.

Member shall pay the monthly Program fees on the payment schedule specified in the subscription ordering page (the “Payment Schedule”) in United States Dollars (“USD”). Member shall provide to Company a valid credit card or debit card (“Payment Card”) for payment of Program fees until such time the Program is paid in full. Member shall be personally responsible for non-payment of Program fees, even if the Program fees are paid by a third party.

3. Payment Authorization.

Member authorizes Company to charge Member’s Payment Card pursuant to the Payment Schedule. Member shall bear all responsibility for third-party charges for payment processing, including, but not limited to, merchant fees, transaction fees, processing fees, servicing fees, overdraft charges, late fees, repurchase or replacement fees and foreign exchange fees.

4. Cancellation and Refund Policies.

Member may cancel their Program subscription at any time at least two (2) business days before the next monthly billing date by submitting a completed form accessible on our website here. Member will have access to all material and social media groups until the end of the current billing cycle.

All purchases for Heart Warriors are final and non-refundable. For the avoidance of doubt, given Company has a clear and explicit Refund Policy that Member has agreed to prior to completing their purchase of the monthly subscription to the Program, no refunds will be issued.

5. Intellectual Property.

All Program content, teaching material, Website and other material provided or made available to Member by Company (“Program IP”) are the sole and exclusive intellectual property of Company. Subject to Member’s compliance with the terms of this Agreement and timely payment of monthly Program fees, Company hereby grants Member a person, non-exclusive, non-transferrable, non-sublicensable right to access and use such Program IP during Member’s subscription period. Except for rights expressly granted to Member by Company in writing, Company retains all rights to title to and interest in and to the Program IP. Member shall not claim ownership, sell, share, remove, copy, reproduce, disseminate or otherwise interfere with Company’s rights over the Program IP. To the extent that Member contributes, in whole or in part, to any derivatives, improvement(s) or modification(s), or makes any suggestions, enhancement requests, recommendations, comments, feedback, ideas or the like, to Company’s intellectual property (“Improvements”), Member hereby assigns to Company all right, title and interest in and to such Improvements.

6. Participant Privacy.

Member grants Company the right to collect and use Member’s personal information in connection with Company’s privacy policy for management and marketing purposes. Company shall not share or sell Member’s personal information to non-affiliated third parties other than its successors, assigns, transferees or designees. Member grants Company permission to use any of Member’s oral or written comments for testimonial and marketing purposes.

7. Member Responsibilities.

Member shall conduct themselves honorably, responsibly, respectfully, ethically, and lawfully; and at all times in accordance with Company policies. Failure to do so shall be considered a breach of this Agreement and Company may, at its sole discretion, remove Member from the Program and Website without refund, and/or terminate Member’s privilege to access and participate in social media maintained by Company. Company will have no liability for any damage, liabilities, losses (including any loss of data or profits), or any consequences that Member may incur as a result of such termination.

8. Liability.

Company shall not be responsible for and hereby disclaims all liabilty associated with Member’s business, including, without limitation, in connection with Member’s use of Program IP. The Program IP is provided “As Is, Where Is, and Company makes no representations or warranties regarding the results that may be achieved by completing the Program. IN NO EVENT WILL EITHER PARTY BE LIABLE UNDER OR IN CONNECTION WITH THIS AGREEMENT UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE, FOR ANY: (A) CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, ENHANCED, OR PUNITIVE DAMAGES; (B) LOST BUSINESS, PRODUCTION, REVENUES, OR PROFITS; (C) LOSS OF GOODWILL OR REPUTATION; (D) USE, INABILITY TO USE, LOSS, INTERRUPTION, DELAY OR RECOVERY OF ANY DATA, OR BREACH OF DATA OR SYSTEM SECURITY; OR (E) COST OF REPLACEMENT GOODS OR SERVICES, IN EACH CASE REGARDLESS OF WHETHER A PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES OR SUCH LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE. IN NO EVENT WILL COMPANY AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE EXCEED ONE HUNDRED DOLLARS ($100.00).

9. Severability/Waiver.

If any provision of this Agreement is held illegal or unenforceable in a judicial proceeding, such provision shall be severed and the remainder of this Agreement shall remain operative and binding on the Parties. Failure to exercise any right under this Agreement shall not constitute a waiver of such right. Any waiver of any breach of this Agreement shall not operate as a waiver of any subsequent breaches.

10. Company’s Authority.

Company has the right to change, amend or update this Agreement, the Program content, duration, the Website, Program IP, and Company policies at any time by posting such revisions on the website. If Member objects to any such revisions, as its sole and exclusive remedy, Member may choose to stop using the Program IP and cancel its subscription to the Program.

11. Interpretation.

This Agreement shall be construed as a whole, according to its fair meaning, and not in favor of or against any party. Sections and section headings contained in this Agreement are for reference purposes only, and shall not affect in any manner the meaning or interpretation of this Agreement. Whenever the context requires, references to the singular shall include the plural and the plural the singular and any gender shall include any other gender.

12. Governing Law and Venue.

Any claim or dispute arising out of or relating to this Agreement between the Parties shall be governed by the laws of the State of New York, without regard to its conflict of law provisions. The Parties agree to submit to the personal and exclusive jurisdiction of the federal and state courts located within New York County, New York (including the Southern District of New York). To the fullest extent permitted by law, Member hereby waives any right. Members may have to participate in a class action or other proceeding against Company whereby more than one member participates in the same action.

Health Coach Institute reserves the right to collect Sales Tax when and where required by local law. Including at any point during an existing payment plan.

BY SIGNING BELOW, I ACKNOWLEDGE THAT I HAVE THOROUGHLY READ, UNDERSTAND, AND AGREE TO THE TERMS OF THE AGREEMENT.

I understand that Health Coach Institute is registered with the Idaho State Board of Education in accordance with Section 33-2403, Idaho Code. I also understand that the Idaho State Board of Education has not accredited or endorsed any course of study being offered by Health Coach Institute, and that these courses may not be accepted for transfer into any Idaho public postsecondary institution.

I understand that Health Coach Institute’s accrediting organizations are not recognized by the US Department of Education. The Idaho State Board of Education does not recognize accreditation organizations that are not recognized by and in good standing with the US Department of Education.

What is the Guarantee?
HCI guarantees you will secure a paying client within 12 months of your course start date—or you may be eligible for a refund.

What Counts as a Paying Client?
A paying client is an individual or organization that:

• Enters a professional coaching relationship with you, and
• Pays for coaching at an agreed-upon rate.

How to Qualify

You must:

• Enroll in Functional Nutrition Professional, Health Coach, Life Coach, or Dual Health & Life Coach programs.
• Successfully complete your program and the Paying Client Guarantee course.
• Pay tuition in full.
• Actively participate in the Heart Warriors community.

What Is Heart Warriors?

Heart Warriors is a free online coaching community for HCI students and alumni. It provides connection, support, accountability, and skill development as you grow your coaching practice.

Resources include:

• A video library with workshops (e.g., social media strategies, session prep).
• Mindset and skill-building tools.
• A private community space for questions, discussion, and sharing wins.
• Weekly Coaching Zone sessions with experienced coaches.
• Monthly “open jam” action sessions to implement learning and drive progress.

How long do I have to get a paying client to qualify?

You have 12 months from your course start date to secure a paying client. Students may begin coaching at any pace, but support through Heart Warriors is designed to help you start earning early in the program. Refund requests must be submitted in writing to support@healthcoachinstitute.com no later than 12 months from the course start date.

Terms and Conditions

To remain eligible, you must meet all requirements:

      HCI may assign paying clients at its discretion.

• Guarantee applies only to U.S. residents.
• Complete all course exercises, assignments, and quizzes.
• Basic Health & Life Coaching students must complete Pillar 4.
• Participate in three months of Heart Warriors, including:
  • Demonstrating meaningful engagement logging in at least 3× per week by participating in discussion boards, joining live sessions, or accessing resources 
  • Completing all real-time challenges as offered
  • Completing the Paying Client Guarantee course
• Tuition must be paid in full before refund approval. Eligibility voids if a payment is 31+ days overdue.
• Refund applies only to the program and associated fees shown on your receipt (minus discounts).
• Refund cannot exceed the amount paid for the certification course.
• Prospecting must include genuine outreach and conversations involving pricing aligned with market rates.
• You must provide verifiable evidence of course completion, attendance, prospecting efforts, and client engagement.
• HCI may review all submissions for compliance.
• Students must act in good faith to obtain clients and follow program guidance.
• HCI may withhold certification and require additional verification if fraudulent activity is suspected.
• HCI may update program elements, materials, terms, or conditions at any time.

 HCI Job Guarantee

Job Guarantee Refund Policy

Health Coach Institute (HCI) offers a money-back job guarantee to graduates who complete the HCI Advanced Health Coach Certification and meet all requirements below. HCI does not provide job placement services.

Eligibility Requirements

You must:

• Pass the HCI Advanced Health Coach Certification.
• Be a legal U.S. resident eligible to work in the U.S.
• Have purchased the HCI Advanced Health Coach Certification Program (formerly Pathway) on or after June 25, 2024.
• Complete all program requirements and earn your certification.
• Take and pass the NBHWC/NBME Health & Wellness Coach Certifying Examination within one year of earning your HCI certification.
• Meet minimum coaching employment requirements, apply to at least three health & wellness organizations, and complete three interviews with three different employers within six months of earning board certification. 

How to Request a Refund

Submit your request to support@healthcoachinstitute.com.
If approved, refunds are issued to the original payment method within 30 days.

Additional Terms

• The guarantee applies only to the HCI Advanced Health Coach Certification and refunds the amount paid (minus discounts) as shown on the student’s receipt.
• By submitting the Request Form, you consent to HCI contacting listed employers to verify applications and interview outcomes.